Legal
The terms that govern the use of our website, enquiries, orders and services offered by Wishes & More.
Wishes & More
Welcome to Wishes & More. These Terms & Conditions explain the rules governing the use of this website and our products and services.
By accessing this website, submitting an enquiry, placing an order, making a payment or using any of our services, you agree to these Terms & Conditions.
If you do not agree with these terms, please discontinue use of the website and do not proceed with an order or service.
In these Terms, “Customer”, “Client”, “You” and “Your” refer to the individual or organisation accessing our website or purchasing our products or services.
“Wishes & More”, “We”, “Us” and “Our” refer to Wishes & More. References to the “Parties” include both the customer and Wishes & More.
Any specific quotation, invoice, proposal, order confirmation or written agreement shared for a particular project may contain additional terms that apply to that order.
Our website may use cookies and similar technologies to enable certain functionality, remember visitor preferences, improve user experience and understand website usage.
By continuing to use the website, you acknowledge that cookies may be used in accordance with our Privacy Policy and your browser or device settings.
Unless otherwise stated, Wishes & More and/or its licensors own or hold the applicable rights to the original material displayed on this website, including branding, text, graphics, layouts, photography, videos and creative content.
You may view our website for personal and legitimate business-enquiry purposes.
Images displayed on our website, social media or catalogues are intended to represent the overall style, presentation and nature of our products and services.
Flowers, cakes, hampers, fruits, chocolates, packaging materials, colours, decorative elements, brands and other components may vary depending on season, availability, location and customisation.
As many of our offerings are handmade, curated, fresh or personalised, minor variations in appearance, arrangement, colour or finish are natural and should not be treated as defects.
Where an exact component becomes unavailable, our team may suggest or use a suitable alternative of comparable quality, value and overall presentation, wherever reasonably possible.
Submitting an enquiry through our website, WhatsApp, email, telephone or social media does not by itself confirm an order.
An order is considered confirmed only once the scope, pricing, availability, quantity, delivery requirements and applicable payment terms have been agreed upon.
Customers are responsible for checking all personalised details, including names, dates, messages, photographs, logos, delivery information and other custom content before final approval.
Prices may vary depending on product selection, quantity, customisation, materials, delivery location, urgency, season, sourcing requirements and other project-specific factors.
The final commercial terms communicated through our quotation, invoice or written order confirmation will apply to that order.
Applicable taxes, delivery charges or additional production costs may be charged separately where relevant.
Orders may require partial or full advance payment before sourcing, production or dispatch begins.
Delivery timelines are based on the information and circumstances available when the order is confirmed.
Customers must provide complete and accurate delivery details, recipient information and contact numbers.
Wishes & More will make reasonable efforts to meet agreed timelines, but delays caused by traffic, weather, recipient unavailability, courier or logistics disruption, government restrictions, inaccurate addresses or circumstances beyond reasonable control may affect delivery.
Time-sensitive delivery requirements must be specifically discussed and confirmed before the order is placed.
Cancellation eligibility depends on the nature of the order and the stage at which sourcing, preparation, production, personalisation or dispatch has begun.
Fresh, perishable, personalised, customised, made-to-order or specially sourced items may not be cancellable once work or procurement has commenced.
Any refund, credit, replacement or adjustment approved by Wishes & More will depend on the individual circumstances and the terms agreed for that specific order.
Our AI Video Experiences may involve creative direction, artificial-intelligence tools, image or video generation, editing, animation, music, voice, customer-provided media and other production techniques.
Customers must ensure they have the necessary rights or permission to provide photographs, videos, music, logos, trademarks, scripts, brand assets or other content supplied for use in a project.
AI-assisted output may contain natural creative variations and may not reproduce every reference, person, object or visual instruction with absolute precision.
Deliverables, revision rounds, duration, creative scope and usage rights will be governed by the quotation or project confirmation.
Search engines, directories, media organisations and other legitimate organisations may link to publicly available pages of our website, provided such linking is lawful and does not falsely suggest sponsorship, endorsement or association.
We reserve the right to request removal of links that are misleading, inappropriate or damaging to our brand or rights.
Wishes & More is not responsible for third-party website content merely because such a website links to us.
No website linking to Wishes & More should contain material that is unlawful, misleading, defamatory, obscene or infringing of third-party rights.
To the maximum extent permitted by applicable law, Wishes & More does not guarantee that the website will always operate without interruption, error or technical limitations.
We will make reasonable efforts to provide our products and services as agreed, but we cannot be responsible for indirect or consequential loss caused by events outside our reasonable control.
Nothing in these Terms limits or excludes any liability or consumer right that cannot lawfully be excluded under applicable law.
These Terms & Conditions shall be interpreted in accordance with the prevailing laws of India.
Any dispute relating to these Terms or our services will be subject to the applicable jurisdiction as determined under Indian law and any specific agreement entered into between the parties.
If you have any questions regarding these Terms & Conditions, please contact Wishes & More.