Consent
By using our website or voluntarily submitting information through our forms or other digital communication channels, you acknowledge this Privacy Policy and consent to the handling of information as described here.
01
Your Privacy Matters
How We Handle Your Information
At Wishes & More, we respect the privacy of our website visitors, customers and enquiry contacts.
This Privacy Policy explains the types of information we may receive or collect through our website and digital interactions, and how we may use and protect that information.
If you have questions regarding this Privacy Policy, you may contact us using the details provided below.
Information We Collect
The type of personal information requested from you and the purpose for which it is requested will normally be made clear at the time the information is collected.
If you contact Wishes & More directly, submit an enquiry or place an order, we may receive information such as:
Name
Phone Number
Email Address
Company Name
Delivery Address
City / Location
Event Date
Occasion Details
Quantity
Budget
Messages & Enquiries
Attachments You Provide
For customised products or creative projects, you may also choose to provide photographs, videos, names, messages, logos, brand assets or other material necessary to complete your request.
How We Use Your Information
Information collected by Wishes & More may be used to:
- Provide, operate and maintain our website
- Respond to enquiries and customer requests
- Prepare quotations and recommendations
- Process and fulfil orders
- Personalise products and services
- Coordinate deliveries and order updates
- Improve our website and customer experience
- Understand how visitors use our website
- Develop and improve products and services
- Communicate service-related information
- Help prevent fraud, misuse or security issues
- Comply with applicable legal requirements
Orders & Customisation Information
Some of our products and services require personalisation. You may therefore provide details such as names, photographs, messages, event information, logos, artwork or other custom content.
This information is used as reasonably necessary to understand, produce, review, deliver and support the requested order.
Please only provide personal information or media that you
have the right or permission to share with Wishes & More.
AI Video Experience Projects
Customers using our AI Video Experience services may provide photographs, video clips, scripts, names, logos, voice references, brand assets or other creative material.
Such material may be processed using editing, production, creative and artificial-intelligence tools where reasonably required to create the requested project.
We do not intend to use customer-provided private creative material for unrelated purposes without appropriate permission.
Log Files
Like many websites, our hosting and technology systems may automatically record certain technical information when users visit the website.
This can include IP address, browser type, device information, internet service provider, referring pages, date and time, pages viewed and similar technical data.
Such information is typically used for analytics, website administration, performance monitoring, security and understanding general usage trends.
Cookies & Similar Technologies
Our website may use cookies to remember certain preferences, support website functionality and help us understand how visitors interact with our pages.
The information may be used to optimise website content or improve user experience based on browser, device or general usage information.
You can manage or disable cookies through your browser settings, although certain website features may not work as intended when cookies are disabled.
Third-Party Service Providers
Wishes & More may use third-party providers where reasonably necessary to operate the website or fulfil customer orders.
These may include:
Hosting Providers
Technology Services
Payment Providers
Delivery Partners
Production Vendors
Creative Tools
Information shared with such providers is intended to be limited to what is reasonably required for the relevant service.
We do not sell customer personal information as a business practice.
Data Retention
We may retain information for as long as reasonably necessary to process and support an order, maintain transaction or business records, respond to disputes and comply with applicable obligations.
Retention periods may differ depending on the type of information, nature of the transaction and business requirement.
Information Security
We take reasonable administrative and technical measures intended to protect information against accidental loss, unauthorised access, misuse or disclosure.
However, no electronic transmission, website or digital storage system can be guaranteed to be completely secure.
Children's Information
Wishes & More does not knowingly seek to collect personal information directly from children who are not legally able to provide appropriate consent.
Where information relating to a child is required for a personalised product, celebration or creative project, it should be provided by a parent, guardian or authorised adult.
If you believe information has been submitted by a child without appropriate permission, please contact us so we can review the request.
Your Information & Requests
You may contact Wishes & More if you would like to request correction or updating of personal information you have provided, or if you have questions about how your information is being handled.
Requests will be considered subject to applicable law and legitimate business, transaction, security and record-keeping requirements.
External Links
Our website may contain links to WhatsApp, social media, payment services or other third-party websites and platforms.
Wishes & More does not control the privacy practices of those platforms. Information you provide directly to a third party is subject to that provider's own privacy policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, technologies or legal requirements.
The latest version will be made available on this page with the relevant updated date.
Privacy Questions?
For questions about this Privacy Policy or the information you have provided to Wishes & More, please contact us.